1>After-sale Service: Reponse to any questions within 24 hours, and reply to any compensation within 7 days. Unconditional compensation is for MOTOMA quality problem.
2>After buying our products, if the buyer is satisfied with our goods and offer good opinions or suggestions in time, some discount can be offered in next order
Packaging & Shipping
Packaging & Shipping ,Trade Terms:
1. FedEx/DHL/UPS/TNT for samples, Door-to-Door,
2. By Air or by Sea for batch goods, for FCL; Airport/ Port receiving,
3. Customers specifying freight forwarders or negotiable shipping methods,
4. Delivery Time: 7-10 days for samples; 25-30 days for batch goods.
1. Payment Terms: T/T, Western Union, L/C,O/A,D/P
2.MOQ: 5 Carton,
3.Warranty : 3 years,
4.FreigtTerms : FOB/CNF//CFR/CIF/DDP/DDU
Q1. Can I have a sample order? A: Yes, we welcome sample order to test and check quality. Customized is available.
Q2. What about the lead time? A: Sample needs 5~10 days, mass production time needs 3~5 weeks, it depend on order quantity.
Q3. Do you have any MOQ limit? Yes, we have MOQ for mass production, it depend on different part number. 1~10pcs sample order is available.
Q4. How do you ship the goods and how long does it take to arrive? We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order? Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q6. Is it OK to print my logo on product? Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Where can I get the price? We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price,please call us or tell us in your email so that we'll regard your inquiry priority.